A: At Elsie B Norwich, we strive for 100% customer satisfaction. If you are not entirely pleased with your purchase, you can return most items within 30 days of receipt for a full refund or exchange. Please ensure that the items are unused, in their original packaging, and accompanied by the receipt or proof of purchase. Custom-made or personalized items are non-refundable. To initiate a return, visit our store or contact our customer service team to receive a return authorization. Any shipping costs incurred during the return process are the customer's responsibility unless the return is due to an error on our part or a defective product. For more detailed information, please refer to the return policy section on our website or speak to one of our associates in-store.

A: At Elsie B Norwich, we offer a 14-day returns policy on all non-personalized or non-custom made items. If you wish to return an item, it must be in a resalable condition. To ensure the best experience, please visit our returns policy page for detailed instructions on how to properly return your item to us.

Elsie B Norwich offers a variety of crafting workshops, including pottery, knitting, embroidery, and more. Each workshop is led by experienced artisans who guide participants through the process of creating their own handcrafted items. Check our website for the latest schedule and availability.

For any inquiries or assistance, you can reach out to us via email at info@elsiebnorwich.com. Our customer support team is here to help you with any questions or concerns you may have.

To sign up for a workshop, visit our website and navigate to the 'Workshops' section. Select the workshop you're interested in and follow the registration instructions. You can also sign up in-store or contact us via email for assistance.

We accept various payment methods, including credit/debit cards, PayPal, and cash. All transactions are processed in GBP. For more details, please visit our payment information page or contact our customer service team.