Frequently asked questions

A: At Elsie B Norwich, we strive for 100% customer satisfaction. If you are not entirely pleased with your purchase, you can return most items within 30 days of receipt for a full refund or exchange. Please ensure that the items are unused, in their original packaging, and accompanied by the receipt or proof of purchase. Custom-made or personalized items are non-refundable. To initiate a return, visit our store or contact our customer service team to receive a return authorization. Any shipping costs incurred during the return process are the customer's responsibility unless the return is due to an error on our part or a defective product. For more detailed information, please refer to the return policy section on our website or speak to one of our associates in-store.